Cadillac ATS-V PCM Tune

Returns

All returns are must be authorized before returning and must be made within 30 days of the original order.

ALL SALES ARE FINAL on all OEM Factory Parts which includes GM, Holden or other automotive manufactures.

All sales are final on special or custom orders that involve a wait time, color application or custom fitment (wheels, wheel spacers, gauges, car covers etc.)

All electronics that are NOT made to order have a 15 day return policy with the exclusion of a warranty.

All Sales are at the final price when at check out and paid for. There are no return refunds for parts that may go on sale afterwards. This includes Black Friday Sales. 

All returns if not the fault of the product, not under the disclaimer clause, change of customer mind, fitment issue due to customization or wrong item ordered is subject to a 25% restocking fee plus a 3% Credit Card Processing Fee if you paid originally by a credit card. Other additional charges will apply if the manufactures restock fee is more then 25% on custom items.  All must be returned within 30 days of purchase to quality for a refund.  To receive a refund it must be factory sealed, unused and unopened if applicable.  If it is returned and does not follow the above terms in RED there will be no refund and the part will be considered used.  Customers will be required to return that part at their own cost and provide a tracking number for that return.  All returns are suggested to be insured. All damages on the returns are the responsibility of the shipper and no credit or replacement will be issued upon that return if it is damaged. 

Items that are defective or damaged upon arrival and and are in need of a replacement a label those will be issued on a case by case basis per Maverick Man Inc. and / or the Manufacture.  All items MUST BE RETURNED first before the replacement or refund.  All customer returns that are damaged must be claimed between the customer and shipper as soon at it is received so there is record of it.  If there were Terms and Conditions to that sale please refer to those.  Maverick Man Inc. will also not be responsible for that initial claim to the shipping company.  All other claims following the damaged part will be following up by Maverick Man Inc. or the Manufacturer depending on the product.

All shipping costs for the exchanges or a wrong item ordered are the responsibility of the customer and must be paid for prior to shipping the exchange or replacement.

If product is deemed defective the customer will receive a replacement part after it is deemed so by Maverick Man Inc. and / or the Manufacture.  NO REPLACEMENT WILL BE SENT UNTIL THE PRODUCT HAS GONE THOUGH THE FULL RMA PROCESS with Maverick Man Inc. or the Manufacture.  Each Manufacture has their own policy for warranties and time frame for processing and must be considered in the process. 

If the item is found NOT to be defective or damaged due to shipping, production or past the claim policy of the Maverick Man Inc. or the Manufacturer the customer is responsible for the shipping cost for the return. 

DO NOT throw out packing until you are 100% sure it has no reason to be returned. Any and all returns must be shipped back in the original packing it was received in.  Packing can include such things as the whole box, wood supports, bubble wrap, cardboard, plastic wrap and styrofoam.

Refunds

All request for refunds not the fault of the product, not under the disclaimer clause (No Refunds or Sold As Is), change of customer mind, fitment issue due to customization or wrong item ordered is subject to a 3% sir charge processing fee, plus a 25% restocking fee if product needs to be returned.  Refunds must be requested within 30 days of purchase.  To receive a refund it must be factory sealed, unused and unopened if applicable.